My order has not arrived yet!

  • We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one.
  • In the event your order has not been delivered within a reasonable time frame (per above), please contact us and we will address the situation immediately. Please understand that it is in good faith that we put your order in the hands of our preferred carriers, but in a very small percentage of cases parcels go missing or are unexpectedly delayed. We can't prevent this, but we can discuss ways to meet your immediate needs. We must allow a fair and reasonable amount of time for the goods to be delivered before the parcel is determined as lost (this will vary depending on the carrier and the destination), and we will place a replacement order or issue a refund as the situation demands.